Shipping and Returns
RETURNS & EXCHANGES
Due to the nature of our Eclipse glasses product being considered a safety item, we will not be able to accept returns on eclipse glasses once your order has been processed or due to weather conditions on the day of the eclipse. Also, please check to make sure you have the correct address for shipping before you submit your order. We are not able to change or cancel your order once it is processed and a label is created as we have thousands of orders daily and unfortunately, we cannot find your order once we have completed it.
SHIPPING
Our business hours are 8:00 am to 5:00 pm Central Standard Time, Monday – Friday. Orders will ship out 48 hours after receiving them (Monday- Friday). Orders placed over the weekend (Saturday and Sunday) will ship out 72 hours after receiving them. If you have a time constraint and need something in a hurry, please call us at 1-800-767-8427 within our business hours and we will make sure to do our best to get your order out same day.
Shipping and handling rates are calculated by number of items and the location shipping to. Charges for shipping and handling on this site represent freight costs that will cover the maximum quantity (no more than 1,000 of any item, product or style) that can be ordered online. For larger orders (over 1,000) please call Customer Service.
DOMESTIC SHIPPING OPTIONS (within the 48 contiguous United States)
1) USPS (United States Postal Service) - Please note, we are not shipping via USPS currently and will resume after October 14th.
2) FedEx Ground (business address) and FedEx Home Delivery (residential address) - See map below for FedEx Ground and Home Delivery estimated delivery time based on shipping from Memphis, Tennessee, 38133 to your location. (FedEx does not deliver on Saturdays)
3) FEDEX Air delivery - 2 options
FedEx Priority or Standard Overnight – Choose this option if you have a deadline or time constraint for delivery. Items shipping FedEx Priority or Standard overnight should arrive by the end of next business day. Items shipped overnight on Friday will arrive on Monday (not Saturday). If the online order is placed after 12:00 noon CST on Friday or on Saturday or Sunday, we will ship on Monday.
FedEx Two Day – This is a 2 day service with FedEx and usually arrives by end of business day on the 2nd day after shipment. ( FedEx does not deliver on Saturdays)
INTERNATIONAL SHIPPING OPTIONS (all countries outside the United States)
1) USPS International Mail (United States Postal Service) - We now offer USPS International First Class and Priority Mail service. International Priority mail service, to most countries, is approximately 8 - 14 days service (not guaranteed for timely delivery). First Class International mail service is a much slower choice for shipping and may take up to 3 - 4 weeks or more depending upon the country. USPS international Priority or First Class service cannot be guaranteed for timely delivery. If you need a faster service that can be easily tracked, please choose FedEx priority or economy shipping.
2) FedEx International Shipping - Options are shown below:
FedEx International Priority - delivery time is an estimate only.
FedEx International Economy - (not available to all countries)
International customers should note that there could be duties and taxes charged to them upon entering their country through customs based on the country’s policies and requirements. These charges are calculated using cost of goods and cost of freight and may require pre-payment before or payment upon delivery.
